Welcome to syncintosight.com. Our commitment is to your total satisfaction with every purchase. Should you need to return a product for any reason, please acquaint yourself with the following return policy details.
1. General Return Policy
You may return products within 30 days from the original purchase date.
Returned items must be in their original condition, unused, and in their original packaging.
Returns of custom-made or personalized items are accepted only if they are defective.
2. Defective or Damaged Products
If you receive a product that is defective or damaged, please contact us at [email protected] within 7 days of receiving your order.
Please provide a detailed description of the defect or damage, including photos, in your email.
We will assess the situation and organize a replacement or refund accordingly.
3. Initiating a Return
To begin the return process, email us at [email protected] with your order number and the reason for the return.
You will receive a Return Merchandise Authorization (RMA) number and instructions for the return.
Please note that returns without an RMA number will not be accepted.
4. Refunds
Upon receipt and inspection of your returned item, we will inform you whether your refund has been approved.
Approved refunds will be processed, and a credit will be automatically issued to your original payment method within a specified number of days.
5. Exchanges
We offer exchanges for items that are defective or damaged. To exchange an item for the same product, please email us at [email protected].
6. Shipping Costs for Returns
Customers are responsible for covering their own shipping costs for returning items. These shipping costs are non-refundable.
Should you receive a refund, the cost of return shipping will be deducted from your refund total.
7. Contact Information
For additional information about our return policy, or if you have questions or wish to file a complaint, please reach out to us via email at [email protected].
Note that we reserve the right to update or modify this return policy at our discretion. We encourage you to periodically review it. Continued usage of syncintosight.com following any modifications to this return policy indicates your agreement and acceptance of such changes.